Some mistakes don’t matter, the food didn’t come out right. Who cares?
Well some people care
It doesn’t matter that I think it’s just a plate of food, we’ll get it fixed
The other person? They’re starving. They just want their food how they like it.
Whether or not we agree with that, that’s their pov and we don’t always need to see the same pov. Because my pov is fuck it who cares we’ll get you squared up in a minute.
The chef’s Pov? They don’t want to look bad.
And in a situation like this? It’d be perfect to own up to our mistake – trash ourselves so the other person doesn’t feel like they have to.
To the person w the wrong food: Instead of blaming the kitchen, this excuse or that excuse…
What if I went about it differently?
To the customer:
“I apologize, this was my fault and there is no excuse for this. I have been serving long enough to know better and frankly, I’m ashamed of myself, and I’ll get this fixed right away.”
To the chef:
“I apologize, this was my fault and there is no excuse for this. I have been serving long enough to know better and frankly, I’m ashamed of myself, and can we get this plate sent out right away?”
What is the other person going to say?
That’s the beauty of a tactic like this
Own up to our mistakes
Joey DiAndrea 